Based on a QOL philosophy, the firm should not formulate marketing objectives strictly in terms of financial-related criteria such as sales, profit, and/or market share. QOL marketing objectives should be formulated along four key dimensions: 1. Enhancement of a dimension of consumers' well-being by offering consumers an affordable product that facilitates a healthful focal behavior. 2. Reduction in "significant" negative side effects to the consumers associated with the marketing and/or use of the organization's offering. 3. Reduction in "significant" negative side effects to publics (other than the consumers) associated with the marketing and/or use of the organization's offering. 4. Increases in long-term profitability. |
Source: M. Joseph Sirgy, "Strategic Marketing Planning Guided by the Quality-of-Life (QOL) Concept," Journal of Business Ethics 15 (1996), 243. |